Shipping & Delivery
Where do you ship?
We primarily ship within the United States, with delivery also available to Canada.
How long does shipping take?
Orders shipped within the USA typically arrive in 4–7 business days. Orders shipped to Canada typically arrive in 5–9 business days.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. If your item is unused and in its original condition, we're happy to process a return.
How do I start a return?
Reach out to us through our Contact page with your order number and reason for return, and we'll walk you through the next steps.
Who pays for return shipping?
If your item arrived damaged or defective, we cover return shipping. If you're returning an item for any other reason, such as a change of mind, return shipping is the customer's responsibility.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days of delivery with photos of the damage, and we'll arrange an exchange.
What happens after the 14-day window?
After 14 days, a store credit may be available depending on the situation. Reach out to us and we'll take a look.
Do I have to pay customs or import fees?
If your order crosses an international border, you may be responsible for any customs duties or import taxes charged by your country.
Order Changes & Cancellations
Can I change or cancel my order?
If your order hasn't shipped yet, we're happy to help you modify it. Once an order has shipped, changes can't be made directly — you'll need to return the item for a refund or exchange once it arrives.
Product Care
How do I care for my Rainbow Floating Shelf (beechwood)?
Wipe gently with a dry, soft cloth to keep the natural wood finish looking its best. Avoid harsh cleaners or excess moisture.
How do I care for my Acrylic Iridescent Shelves?
Clean with a soft, microfiber cloth. Avoid abrasive materials or ammonia-based cleaners, as they can dull or scratch the acrylic finish over time.